Terms and Conditions

ORDER MINIMUMS: $150.00 for pre-paid Web, Phone and Fax orders. $1000 minimum for net-term orders, and ALL initial orders must be prepaid. See below for terms conditions.

ORDERS: Orders not placed online may be mailed, faxed or emailed by downloading the available order form on our site.

INTERNATIONAL ORDERS: Orders for export outside the U.S. will be shipped on a prepaid basis, or may be billed to MasterCard, Visa, Discover or American Express. International shipping charges will not appear on your initial invoice. You will be emailed an updated invoice once your order has been processed.

TERMS: All payments must be made in U.S. Dollars. We accept Visa, MasterCard, Discover, American Express and Cash/Money Orders. We also accept checks but will hold the order for 10 business days. Net terms are available, but please allow three (3) weeks for application processing. Under some circumstances, you may be required to submit periodic financial statements and/or personal guarantees. Crave Trendware reserves the right to refuse or discontinue service with any account without any prior notice. Returned checks will be subject to a $30.00 returned check fee.

SHIPPING: Crave Trendware will use UPS as the default shipper unless otherwise requested and approved by Crave. Crave Trendware is not responsible or liable for any damages incurred from a particular shipping company. Any charges for packages returned to Crave Trendware marked UNDELIVERABLE will become the customer's responsibility, including the new shipping charges and the original shipping fee.

PAST DUE ACCOUNTS: Past due accounts are subject to a 1.5% finance charge compounded monthly on any unpaid past due balance, and are due on receipt of the finance charge invoice. Crave Trendware reserves the right to change payment terms on any account without prior notification. Orders placed by a past due account will only be held for ten (10) days and then cancelled, unless the payment of balance is received. In the event it becomes necessary to incur collection services to collect any amount due from an account, the account will be responsible to pay any fees or expenses incurred by Crave Trendware to collect the amount past due.

REFUSED ORDERS: All refused orders will be assessed a 15% restocking fee, plus freight out & back. No future orders will be shipped until all fees owed are paid in full.

RETURNS/EXCHANGES: Authorized returns & exchanges must be reported within five (5) days of receipt of goods, and are subject to a 15% restocking fee in addition to all freight. A Return Authorization (RA) number and form must accompany any returned goods. Only items that have been approved for return should be included in any package returned to Crave Trendware. Any credit due will only be issued upon receipt and processing of the goods by Crave Trendware. Crave will not be responsible for any shortages when shipments are directed to a third party. Crave Trendware reserves the right to make the final decision as to how to resolve any claim.

DISCLAIMER: Crave Trendware reserves the right to alter, change, correct or improve goods at any time without notice. Crave Trendware reserves the right to modify, cancel or revoke these terms and conditions at any time.